Privacy Policy

Effective Date: 07/01/2026

At Alderway, we value your trust and are committed to protecting the information you share with us. Whether you're submitting a referral, volunteering, donating, or simply reaching out, your privacy matters to us.

Information We Collect

We may collect information such as:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Information shared through referral forms

  • Volunteer and donation information

  • Any additional details you choose to provide

We only collect information necessary to help us serve our community.

How We Use Your Information

The information you provide helps us:

  • Review referrals and determine project eligibility

  • Communicate with individuals requesting or offering help

  • Coordinate volunteer opportunities

  • Process donations

  • Improve our services and outreach

  • Share updates if you've chosen to receive them

Referrals Submitted for Others

Many referrals are submitted by friends, family members, neighbors, or community members who recognize someone could use a helping hand.

By submitting a referral, you confirm that the information you provide is accurate to the best of your knowledge and that you believe sharing it is in the individual's best interest. Alderway will always treat every referral with dignity, respect, and care.

Our Commitment to Privacy

We understand that many referrals involve sensitive life circumstances. Every story shared with Alderway is treated with discretion and compassion.

We will never sell, rent, or share your personal information for marketing purposes. Information is only used to evaluate referrals, coordinate projects, communicate with those involved, or when required by law.

Donations

If you make a donation, payment information is securely processed through our third-party payment provider. Alderway does not store your credit card or banking information.

Cookies & Website Analytics

Our website may use cookies and anonymous analytics to help us understand how visitors use our site and improve the experience for everyone.

Your Rights

You may contact us at any time to:

  • Request updates or corrections to your information

  • Ask us to remove your information where appropriate

  • Opt out of future communications

Changes to This Policy

As Alderway grows, this Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website.